MWS Admin

Combined team view for MWS Associates and Rambo Bikes staff.

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Dashboard
Place Order
Smart Parts Selector
Rep Sample Order
Inventory
Order Suggestions
Open Orders
Rep Performance
YOY Comparison
Territory Map
Stale Accounts
Coverage Gaps
Support
Warranty & Returns
Promotions
Media Kit
Manage My Accounts
Commission Report
Sample Invoices
Admin Team

Dashboard

Combined YTD performance and account health across all 16 MWS reps' accounts.

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Place Order

Smart Parts Selector

Order parts for a dealer. Select the dealer account on Place Order first (sets their price tier), then pick the bike model and service code. Live NetSuite BOM, stock, and Add to Cart.

Select a dealer on Place Order first, then choose a model here.
Interactive diagram appears here when photos are available for this model.
Parts list on the right always works from the live BOM.
Select a model to load parts.

Rep Sample Order

Place a sample order: bikes at Sales Rep pricing; accessories & parts at the lowest dealer-tier NetSuite price. Ships to the selected rep's own Customer account (ships to the rep). Same shipping rules as dealer orders.

Select a rep to load their Sales Rep catalog.

Checkout

Review the order, choose Ship To, and add top-selling accessories that fit the bikes.

Order lines

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Ship To

Choose an address on file, or enter a different Ship To for this order only.

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Order details

Payment terms:

Inventory

Stock levels are the same for every account -- they don't vary by price tier.

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Order Suggestions

Regional bestsellers and a one-click pack for the selected dealer.

Select a dealer to load suggestions.

Open Orders

Any of the 16 reps' accounts -- pending/partially fulfilled orders, with editable ship dates and Reorder. Or pick All accounts for the full book.

Select an account to view their orders, or All accounts for the full list.

Rep Performance

YTD ordered this year vs. the same period last year, across all MWS reps -- ranked by sales, with a Rep Score grading your overall standing.

Rep Score = 45% Sales efficiency (adjusted YTD ÷ territory B2C demand, percentile-ranked) + 25% YoY Growth (same-store, percentile-ranked) + 10% Book Breadth (how spread your book is across accounts) + 10% Account Health (active ÷ active + dormant) + 10% Dealer Coverage (see Coverage Gaps). National multi-store HQ accounts (Bass Pro, Runnings) count at 25% toward the score only — displayed YTD and commission are unchanged. Grades are absolute with +/-: A− ≥ 80, B− ≥ 70, C− ≥ 55, D− ≥ 40 (e.g. B+ is 77–79.9).

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YOY Comparison

Every account assigned to the selected rep, this year vs. last year. Pick a rep below. Click an account to see notes the reps are logging -- Jenna sees the same notes.

Select a rep above.

Territory Map

Combined national view by default -- all 16 reps' territory borders, dealer pins, and coverage gaps overlaid together. Pick a rep below to see their individual map instead.

Stale Accounts

Win-back hit list for the selected rep -- accounts that ordered before but haven't in 90+ days. Pick a rep below.

Select a rep above.

Coverage Gaps

Places where Rambo customers are already buying online, inside the selected rep's territory, with no dealer nearby. Pick a rep below.

Select a rep above.

Support

Warranty & Returns

How this works: Start with Submit warranty claim (or RMA / return) — you will not have an approved claim # yet. Rambo reviews registration/warranty first. After approval, use Request reimbursement with the claim # Rambo gives you (within 30 days of repair) for labor and any parts you paid for. Submitting is never automatic approval or credit. Photos required. Battery issues need a voltage-test photo. Chain/tube/pedals/crank/kickstand/derailleur: shipping-damage only (3 days). Rambo decides if an RMA is needed — not every case requires a return.
What do you need?
Bike & end customer

Same model list as Smart Parts Selector (all families, variants, service codes). Used to verify registration/warranty.

Case summary & photos *

Promotions

Every active promo, with pricing broken out per tier -- your accounts can be on different tiers, so no single price applies to all of them.

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Media Kit

Logos, product photography, and marketing assets for the Rambo Bikes lineup.

Open Media Kit →

Dealer training materials.

Open Dealer Training →

Manage My Accounts

Every dealer account across all 16 MWS reps combined. Use the pills to filter to one rep, or search below.

AccountRepPrice LevelPayment TermsEmailPhoneAddressNotes

Request Account Changes

Submit updates to an account's contact info or shipping address on their behalf -- Jenna's team reviews every request before anything changes in NetSuite. Price level and payment terms are not self-service. Any of the 16 reps' accounts.

Commission Report

Auto-calculated commission owed per rep, based on actual collections -- not just shipped/booked sales. "Eligible" = earned on $ collected so far; "Accrued" = earned but not yet collected. Can take a minute to run. Start Date is optional -- leave blank to automatically include every still-open commission regardless of age (recommended); anything already included in a prior approved report is automatically excluded so nothing gets double-counted.

RepInvoicesEarnedEligible (Collected)Accrued (Pending)

Invoice Detail

Matches every column on George's monthly "MWS Partner Commission Overview" report, plus totals at the bottom.

Internal IDDocument NumberPO NumberDatePartnerName Sales AmountCommissionable AmountEarned CommissionsPayments Discount TakenApplied Credit MemosAmount RemainingEligible Commissions Paid CommissionsCommission AdjustmentAccrued Commissions

Sample Invoices

Open A/R on each rep's sample Customer account (Sales Rep pricing). Payments are made by the main office here — not exposed on the Rep Portal. Card has a 3% convenience fee; ACH is free. Settlements post back to NetSuite against the rep's own customer record.

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Admin Team

Everyone currently provisioned with Admin Center access.

My Account

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